Statuses

Statuses mark an assignment’s progress and provide benchmarks you can use in assignment searches, personal and program rule notifications, and management information reporting. In XactAnalysis®, statuses are either assigned by default at certain milestones (such as when the assignment is sent to the builder) or they are assigned by the individual who is currently working on the assignment such as the assessor/builder, reviewer, or reinspector. 

Statuses can be used as filters in Search and the various queues in XactAnalysis Quality Review (QR) (Reinspection Queue and Claim Review Queue). They display on the assignment detail tab so XactAnalysis users can track assignment activity at every step of the estimate process. Many of these statuses can also be set up as triggers for Personal Rules and Program Rules, as well as data exports.

In XactAnalysis there are two types of statuses, non-customisable statuses, and customisable statuses. This document defines non-customisable statuses and explains what your options are regarding customisable statuses. To enable customisable statuses or statuses marked with an asterisk ( * ) for your version of XactAnalysis, please contact your product specialist or account manager. 

Key:

Status (location in XactAnalysis where the status can be seen and used)

Definition (for non-customisable statuses) and/or where and how the status is updated.

XactAnalysis statuses (non-customisable)

XactAnalysis Statuses are non-customisable statuses updated under the defined conditions. These statuses can be seen in the Detail Summary, the Details tab, and Advanced Search. They can also be set up as triggers for Personal Rules, and Program Rules.

*Assignment Entered Queue (Details tab)

• Definition: The date and time the assignment enters the Assignment Queue. This status is only visible if an assignment enters the queue at some point. XactAnalysis updates this status in the Details tab when the assignment enters the queue.

*In Queue (Advanced Search, Detail Summary)

*In Assign Queue (Reinspection Queue Rules)

*Entered Assignment Queue (Program Rules, Elapsed Time Rules)  

• Definition: The assignment is in the Assignment Queue waiting to be assigned to a recipient (Xactimate® user). This appears in the Detail Summary when an assignment enters the Assignment Queue.

*Assigned From Queue (Advanced Search, Assignment Tracking Personal Rule)

*Assigned Out of Assignment Queue (Program Rules, Elapsed Time Rules)

• Definition: The assignment in the queue is assigned to an assignee (Xactimate user) and leaves the Assignment Queue.

Assignment Received (Details tab)

• The date the assignment was assigned to an adjuster/assessor or contractor/builder. After being assigned the first time, the Received date is no longer updated (the Reassignment, Referral, or Collaboration statuses are used instead). XactAnalysis updates this status automatically when the assignment is first sent to an adjuster/assessor or contractor/builder. 

Received (Program Rules, Elapsed Time Rules)

Estimate Received (Reinspection Queue Rules)

• Definition: The date the assignment was first received into the Assignment Queue or assigned to an assessor or builder.  If the assignment was sent to the Assignment Queue first, the Received date is updated when it is assigned to an assessor or builder. After being assigned the first time, the Received date is no longer updated (the Reassignment, Referral, or Collaboration statuses are used instead).

Notify Pending (Detail Summary)

• Definition: The assignment is assigned to an assignee (Xactimate user) and the assignee is not yet notified. This status appears in the Detail Summary when the assignment has been assigned (Received). The name and email address of the person who assigned it appears below this status.

Note Added in XactAnalysis SP (Elapsed Time Rules)

• Definition: An assessor/builder hasn't added a note to an assignment by a specified time.

Contractor Notified (Details tab)

Notified (Advanced Search, Reinspection Queue Rules)

Claim Rep Notified (Assignment Tracking Personal Rule)

Notification Sent (Program Rules, Elapsed Time Rules)

• Definition: The assignment’s assignee (Xactimate user) is notified via email/fax/phone. XactAnalysis updates the date/time of this event in the Details tab.

Assignment Delivered (Details tab, Assignment Tracking Personal Rule)

Delivered (Advanced Search, Program Rules, Elapsed Time Rules, Reinspection Queue Rules)

• Definition: The assignment is downloaded to Xactimate by the recipient. XactAnalysis updates the date/time of this event in the Details tab.

In-Progress Estimate Returned to XactNet (Details tab)

• Definition: This status appears if the recipient (Xactimate user) returns the estimate to XactAnalysis before it is complete. XactAnalysis updates the date/time of this event in the Details tab.

*First Report Uploaded (Details tab)

• Definition: The first report is uploaded to XactAnalysis from Xactimate. XactAnalysis updates the date/time of this event in the Details tab.

Returned Pending (Detail Summary, Advanced Search)

• Definition: The completed estimate is uploaded to XactAnalysis from Xactimate and is waiting to be exported to the carrier. This status appears in the Detail Summary.

Returned (Detail Summary, Advanced Search, Program Rules, Elapsed Time Rules, Reinspection Queue Rules)

First Estimate Upload > $0 (Program Rules, Elapsed Time Rules)

• Definition: The completed estimate is uploaded to XactAnalysis from Xactimate. This appears in the Detail Summary.

Estimate Returned to XactAnalysis (Details tab)

• Definition: The date/time the completed estimate is uploaded to XactAnalysis from Xactimate. XactAnalysis updates this status in the Details tab.

*Estimate Returned to Carrier (Details tab)

• Definition: The date/time the estimate is returned to the carrier. XactAnalysis updates this status in the Details tab.

Corrected (Detail Summary, Advanced Search, Program Rules, Elapsed Time Rules)

Corrected Estimate Uploaded (Assignment Tracking Personal Rule)

• Definition: The corrected estimate is uploaded to XactAnalysis. This status appears in the Detail Summary.

Correction Returned to XactAnalysis (Details tab)

Correction Received (Reinspection Queue Rules)

• Definition: The date/time the corrected estimate is uploaded to XactAnalysis. XactAnalysis updates this status in the Details tab. 

Cancelled (Detail Summary, Advanced Search, Reinspection Queue Rules)

Assignment Cancelled (Assignment Tracking Personal Rule)

• Definition: The assignment is cancelled in XactAnalysis or via EDI by the carrier. You cancel an assignment by selecting Cancel in the Assignment Detail Select an Action drop-down menu. This status appears in the Detail Summary.

Cancellation Received (Details tab)

• Definition: The date/time XactAnalysis receives a cancellation for the assignment. XactAnalysis updates this status in the Details tab.

Builder/Assessor Notified of Cancellation (Details tab)

Definition: The date/time the assignee is notified of the cancelled assignment. XactAnalysis updates this status in the Details tab.

Rejected (Detail Summary, Advanced Search)

Assignment Rejected (Details tab, Assignment Tracking Personal Rule)

Rejected by Recipient (Reinspection Queue Rules)

• Definition: The assignment is rejected or deleted by a recipient (Xactimate user) in Xactimate. This status appears in the Detail Summary, and XactAnalysis updates the date/time of this event in the Details tab.

*Roof Measurement Analysis Sent (Program Rules, Elapsed Time Rules, Advanced Search (Third Party filter), Detail Summary)

• Definition: A roof measurement is sent to a roof measurement provider.

*Roof Measurement Analysis Completed (Program Rules, Elapsed Time Rules, Advanced Search (Third Party filter), Detail Summary)

• Definition: A roof measurement is completed and returned from a roof measurement provider.

Job Completed excludes Not Proceeding (Program Rules, Elapsed Time Rules)

• Definition: The assignment is not marked Work Not Proceeding and is marked Complete. You can exclude this type of assignment from notifications in Program Rules and Elapsed Time Rules by selecting this status.

File statuses (non-customisable)

XactAnalysis tracks assignments as having been opened, reopened, and closed. These statuses are not customisable.

Open (Details tab)

File Open (Advanced Search)

• Definition: The assignment is created or received in XactAnalysis via EDI and has not yet been marked Closed. XactAnalysis updates this status in the Details tab.

Reopened (Details tab)

File Reopened (Advanced Search, Assignment Tracking Personal Rule, Program Rules, Elapsed Time Rules)

• Definition: The assignment, previously marked File Closed in XactAnalysis, is subsequently marked back to File Reopened in the Details tab. A file may be reopened if something needs to be added after the initial completion.

Closed (Details tab)

File Closed (Advanced Search, Assignment Tracking Personal Rule, Program Rules, Elapsed Time Rules)

• Definition: The assignment is marked as closed. You close an assignment using the Assignment Detail Select an Action drop-down menu, by changing the file status to File Closed in the Details tab, or by sending an assignment update via EDI. You can also ask your product specialist or account manager to set up an internal automatic status update that marks the assignment Closed if it reaches a specified status.

Referral Assignment statuses (non-customisable)

*Referred (Detail Summary, Advanced Search)

• Definition: The assignment is referred to another assessor/builder or service provider in Xactimate or XactAnalysis. You refer an assignment using the Assignment Detail Select an Action drop-down menu.

*Created by Referral (Detail Summary, Advanced Search)

• Definition: An assignment is created by a referral. This status appears in the Detail Summary of the new assignment.

Related: Referral Assignment

Reassignment statuses (non-customisable) 

These statuses indicate whether or not an assignment was reassigned. For more information see Reassign an Assignment.

*Reassigned (Detail Summary, Advanced Search)

• Definition: The assignment is reassigned to another assessor/builder or data set. You reassign an assignment using the Select an Action drop-down menu in Advanced Search Results or Assignment Detail. A copy of the estimate was sent to the new assignee. 

*Created by Reassignment (Detail Summary, Advanced Search)

• Definition: The new assignment is created by reassignment and sent to the new assignee. This status appears in the Detail Summary of the new assignment.

*Not Reassigned (Advanced Search)

• Definition: The estimate has not been reassigned.

Collaboration statuses (non-customisable)

To use collaborations and view collaboration statuses, you must be set up with the Collaboration application rights in User Administration. For more information see Estimate Collaboration.

Never Collaborated (Advanced Search)

• Definition: The assignment was never collaborated (collaborators were never assigned).

Collaboration in Progress (Advanced Search)

In Progress (Details tab)

• Definition: A collaborator is assigned to the assignment. Once assigned, the collaboration is In Progress and only the collaborator may do work on the estimate.

Collaboration Cancelled (Advanced Search)

• Definition: The collaboration is cancelled.

Collaborated (Advanced Search)

Completed (Details tab)

• Definition: The collaboration is marked complete in the Details tab. The date/time of this event and the correction amount appear in the Details tab.

XactContents Collaboration statuses (non-customisable)

To use XactContents® collaborations and view XactContents collaboration statuses, you must be set up with the Collaboration application rights in User Administration and use XactContents.

Created (Details tab, Advanced Search)

• Definition: An XactContents collaboration is created.

Contents Collaboration Accessed (Program Rules, Elapsed Time Rules)

• Definition: A Contents Collaboration page is accessed by the insured.

Contents Collaboration Initiated (Program Rules, Elapsed Time Rules)

• Definition: A Contents Collaboration page is initiated by the assignee to enable the insured to provide information about personal property loss.

Inventory Received (Details tab, Advanced Search)

Contents Collaboration Submitted (Program Rules, Elapsed Time Rules)

• Definition: The policyholder submits the inventory. You update this status in the Details tab.

Info Requested (Details tab, Advanced Search)

Contents Collaboration Additional Info Requested (Program Rules, Elapsed Time Rules)

• Definition: The assessor requests additional information from the policyholder. You update this status in the Details tab.

Contents Collaboration Additional Info Submitted (Program Rules, Elapsed Time Rules)

• Definition: The policyholder submits additional inventory information.

Info Received (Details tab, Advanced Search)

• Definition: The policyholder submits additional information to the assessor. You update this status in the Details tab.

Receipts Requested (Details tab, Advanced Search)

• Definition: The assessor requests receipts.

Receipts Received (Details tab, Advanced Search)

• Definition:  The policyholder submits receipts.

*Estimate Review Queue statuses (non-customisable) 

Review statuses are seen in the Estimate Review Queue in XactAnalysis, Advanced Search, and Assignment Details under Workflow Status. They can also be set up as triggers for program and personal rules. Estimates with multiple reviewers show statuses for each reviewer, such as carrier reviewed or service provider reviewed.

To use these statuses, your company must be set up to use the Estimate Review Queue.

Entered Carrier Review Queue (Program Rules, Elapsed Time Rules)

• Definition: XactAnalysis updates this status when an estimate enters the Estimate Review Queue.

Not Yet Reviewed (Details tab, Advanced Search)

• Definition: The estimate is uploaded and submitted to the Estimate Review Queue. XactAnalysis updates the date/time of this event in the Details tab.

Reviewer Assigned (Details tab, Advanced Search, Program Rules, Elapsed Time Rules)

Carrier Reviewer Assigned (Program Rules, Elapsed Time Rules)

• Definition: A reviewer is assigned. You assign a reviewer using the Estimate Review Queue Select an Action drop-down menu. XactAnalysis updates the date/time of this event in the Details tab.

Review Accepted (Details tab, Advanced Search, Program Rules, Elapsed Time Rules)

• Definition: The reviewer accepts the assigned estimate review. The reviewer updates this status in the Details tab.

Reviewed (Details tab, Advanced Search)

Estimate Review Complete (Detail Summary)

Review Completed (Program Rules, Elapsed Time Rules)

Carrier Reviewed (Program Rules, Elapsed Time Rules)

• Definition: The reviewer marks the estimate as Estimate Reviewed in the Details tab. This status appears green in the Detail Summary.

Reviewed with Exceptions (Details tab, Advanced Search)

Estimate Review Complete with Exceptions (Detail Summary)

Carrier Reviewed with Exceptions (Program Rules, Elapsed Time Rules)

Review Completed with Exceptions (Program Rules, Elapsed Time Rules)

• Definition: The reviewer updates this status in the Details tab. This status appears yellow in the Detail Summary.

Estimate Rejected (Detail Summary, Details tab, Advanced Search)

• Definition: (When enabled, this status replaces Estimate Reviewed With Exceptions) The reviewer updates this status in the Details tab. This status appears red in the Detail Summary.

Estimate Not Reviewed (Detail Summary, Details tab, Advanced Search)

• Definition: (When enabled, this status replaces Not Yet Reviewed) XactAnalysis updates the date/time of this event  in the Details tab when the estimate is uploaded and submitted to the Estimate Review Queue. This status appears blue in the Detail Summary.

Estimate Authorised (Detail Summary, Details tab, Advanced Search)

• Definition: (When enabled, this status replaces Estimate Reviewed) The reviewer updates this status in the Details tab. This status appears green in the Detail Summary.

Estimate Reviewed Pending Client Decision (Detail Summary, Details tab, Advanced Search)

• Definition: The reviewer updates this status in the Details tab. This status appears yellow in the Detail Summary.

Estimate Authorised Pending Final Validation of Costs (Detail Summary, Details tab, Advanced Search)

• Definition: The reviewer updates this status in the Details tab. This status appears yellow in the Detail Summary.

Estimate Authorised Pending Pre-Start Work (Detail Summary, Details tab, Advanced Search)

• Definition: The reviewer updates this status in the Details tab. This status appears yellow in the Detail Summary.

Documents Received (Reinspection Queue Rules)

• Definition: A document is uploaded to the assignment in XactAnalysis. This status is also updated when an in-progress assignment in Xactimate is uploaded with documents.

Workflow statuses (customisable)

Workflow statuses appear in the Details tab under Workflow Status and are customisable for your company. If you would like to use these statuses please contact your product specialist or account manager. For more information about the Details tab, see Assignment Detail.

*Planned Inspection Date (Details tab, Advanced Search)

• Definition: You update this status with a future date for an inspection. It can be updated in the Details tab.

*Ready for assignment (Details tab, Advanced Search)

• Definition: XactAnalysis updates this status with information received from Xactimate.

*Attention needed (Detail Summary, Details tab, Advanced Search, Assignment Tracking Personal Rule)

• Definition: You update this status in Send Work Assignment or the Details tab.

*Has Appointment (Advanced Search)

*Appointment (Details tab)

• Definition: You update this status in the Details tab, or XactAnalysis updates it with information received from Xactimate.

*Doesn’t Have Appointment (Advanced Search)

*Appointment (Details tab)

Definition: You update this status in the Details tab, or XactAnalysis updates it with information received from Xactimate.

Delayed (Details tab, Advanced Search)

• Definition: You update this status in the Details tab.

Contacted (Advanced Search)

Customer Contacted (Details tab, Assignment Tracking Personal Rule)

First Contact (Program Rules, Elapsed Time Rules)

• Definition: You update this status in the Details tab or XactAnalysis updates it with information received from Xactimate.

Inspected (Advanced Search)

Site Inspected (Details tab)

Onsite Inspection (Program Rules, Elapsed Time Rules)

• Definition: You update this status in the Details tab or XactAnalysis updates it with information received from Xactimate.

*Target Start Date (Details tab, Program Rules, Elapsed Time Rules)

• Definition: You update this status in the Details tab.

*Target Completion Date (Details tab, Program Rules, Elapsed Time Rules)

• Definition: You update this status in the Details tab.

*Job Started (Details tab, Advanced Search, Program Rules, Elapsed Time Rules)

• Definition: You update this status in the Details tab.

*Job Completed (Details tab, Advanced Search, Program Rules, Elapsed Time Rules)

• Definition: You update this status in the Details tab.

*Work Not Proceeding (Details tab, Advanced Search)

• Definition: This optional status informs both parties when the client or insured has refused the job. You update this status in the Details tab.

*Billing Pending (Details tab, Advanced Search)

• Definition: You update this status in the Details tab.

*Client Billed (Details tab, Advanced Search)

• Definition: You update this status in the Details tab.

*Payment Received (Details tab, Advanced Search)

• Definition: You update this status in the Details tab.

*Drying Started (Details tab, Program Rules, Elapsed Time Rules)

• Definition: You update this status in the Details tab.

*Drying Completed (Details tab, Program Rules, Elapsed Time Rules)

• Definition: You update this status in the Details tab.

*Invoiced / Not Yet Invoiced (Details tab)  

• Definition: This status is updated by the XactAnalysis SP user in the Details tab, and the invoice document appears in the Documents tab. This status is read-only in XactAnalysis.

Payment Queue statuses (customisable)

Paid (Details tab, Advanced Search, Payment Queue filter)

• Definition: The insured was paid for the claim.

Paid on Site (Details tab)

• Definition: The insured was paid by the adjuster or contractor on site.

Not Paid (Details tab, Payment Queue filter)

• Definition: The insured was not paid for the claim.

Processor Assigned (Advanced Search)

Payment Processor Assigned (Details tab)

Assigned (Payment Queue filter)

• Definition: You assign a processor from the Payment Queue Select an Action drop-down menu. XactAnalysis updates the date/time of this event in the Details tab.

Submitted for Payment (Details tab)

Submit for Payment (Advanced Search)

Submitted (Payment Queue filter)

• Definition: XactAnalysis updates this status in the Details tab after a processor has been assigned.

Payment Received (Details tab, Advanced Search, Payment Queue)

• Definition: You update this status in the Details tab.

Rejected (Payment Queue filter)

• Definition: You filter on this status in the Payment Queue.

Unprocessed (Advanced Search)

• Definition: You search on this status in Advanced Search.

*Denial statuses (customisable)

Denial statuses appear in the Workflow section of the Details tab. You can also search on them in Advanced Search.

Covered Loss (Details tab, Advanced Search, Reinspection Queue filter, Calibration Queue filter)

• Definition: XactAnalysis updates this status with information received from Xactimate.

Partial Denial (Details tab, Advanced Search, Reinspection Queue filter, Calibration Queue filter)

• Definition: You update this status in the Details tab.

Denied (Details tab, Advanced Search, Reinspection filter, Calibration Queue filter)

• Definition: You update this status in the Details tab.

Non Denial Letter (Advanced Search, Reinspection Queue filter, Calibration Queue filter)

• Definition: XactAnalysis updates this status with information received from Xactimate.

Approval statuses (customisable)

Approval statuses are seen in Advanced Search, the Estimate Review Queue (in XactAnalysis), and the Details tab under Approval Status. They can also be set up as triggers for Personal and Program Rules.

*QA Not Yet Approved (Advanced Search)

*Not Yet Appr. (Details tab)

• Definition: The estimate has not yet been marked QA approved.

*QA Approved (Details tab, Advanced Search, Program Rules, Elapsed Time Rules, Reinspection Queue Rules)

*Assignment is QA Approved (Assignment Tracking Personal Rule)

• Definition: You update this status in the Details tab.

*QA Rejected (Details tab, Advanced Search, Program Rules, Elapsed Time Rules, Reinspection Queue Rules)

*Assignment is QA Rejected (Assignment Tracking Personal Rule)

• Definition: You update this status in the Details tab.

*Client Not Yet Approved (Details tab, Advanced Search)

• Definition: The estimate has not yet been marked Client Approved.

*Client Approved (Details tab, Advanced Search, Program Rules, Elapsed Time Rules, Reinspection Queue Rules)

*Assignment is Client Approved (Assignment Tracking Personal Rule)

• Definition: You update this status in the Details tab.

*Client Rejected (Details tab, Advanced Search, Program Rules, Elapsed Time Rules, Reinspection Queue Rules)

*Assignment is Client Rejected (Assignment Tracking Personal Rule)

• Definition: You update this status in the Details tab.

Reinspection statuses (non-customisable)

Reinspection statuses are seen in the Reinspection Queue, Search, and Assignment Details under Reinspection Status. They can also be set up as triggers for program and personal rules. Estimates with multiple reinspections show statuses for each reinspection, such as File, Contents, and more.

To use these statuses, your company must be set up to use the Reinspection Queue and you must be set up with the Company-Specific Reinspector application rights in User Administration.

Not in Reinspection Queue (Advanced Search)

• Definition: The estimate has not entered the Reinspection Queue.

In Reinspection Queue (Advanced Search)

In Queue (Reinspection Queue filter)

Entered Reinspection Queue (Program Rule, Elapsed Time Rule)

Added to Queue (Not Yet Reviewed) (Details tab)

• Definition: XactAnalysis updates the date/time of this event in the Details tab when an estimate enters the Reinspection Queue.

Reinspector Assigned (Details tab, Advanced Search)

• Definition: A reinspector is assigned. You assign a reinspector from the Reinspection Queue and Advanced Search Results.

Reinspector Accepted  (Details tab, Advanced Search)

• Definition: The reinspector accepts the reinspection assignment.

Rejected (Reinspection Queue Filter)

• Definition: The reinspector rejects the assignment.

Closed (Reinspection Queue Filter)

Cancelled (Reinspection Queue Filter)

• Definition: The reinspection is cancelled.

Reinspection Completed  (Details tab)

Reinspected (Reinspection Queue Filter)

Reinspected (No Exceptions) (Reinspection Queue Filter)

• Definition: The reinspector marks the reinspection completed in the Details tab.

Reinspection Completed with Exceptions  (Details tab, Advanced Search)

Reinspected With Exceptions (Reinspection Queue Filter)

• Definition: The reinspector marks the reinspection completed with exceptions in the Details tab.

Payment Reviewed  (Details tab, Advanced Search, Reinspection Queue Filter)

Payment Reviewed (No Exceptions) (Reinspection Queue Filter)

• Definition: The reinspection is marked as Payment Reviewed. You update this status in the Details tab (select Mark Completed; in the dialogue box that appears, select the Payment Reviewed radio button).

Payment Reviewed with Exceptions  (Details tab, Advanced Search, Reinspection Queue Filter)

• Definition: The reinspector marks the assignment as Payment Reviewed with Exceptions. You update this status in the Details tab (select Mark Completed; in the dialogue box that appears, select the Payment Reviewed with Exceptions radio button).

Calibration statuses (non-customisable)

In the Calibration Queue you assign multiple calibrators to review the assignment.

Entered Queue (Calibration Queue)

• Definition: The date and time the assignment entered the Calibration Queue.

Assigned (Calibrator Assigned) (Calibration Queue filter, Details tab)

• Definition: This is updated when a calibrator is assigned. You assign a calibrator in the Calibration Queue Select an Action drop-down menu.

Accepted (Calibrator Accepted) (Details tab)

• Definition: The date and time the calibrator accepts the calibration.

Rejected (Calibrator Rejected) (Details tab)

• Definition: The date and time the calibrator rejects the calibration.

Completed (Calibration Queue filter)

Calibrator Complete (Details tab)

• Definition: This is updated when the assigned calibrators complete the calibration.

Claim Review statuses (non-customisable)

Entered Queue (Claim Review Queue)

• Definition: The date/time the assignment enters the Claim Review Queue.

Not Yet Reviewed (Claim Review Queue)

• Definition: The assignment is in the Claim Review Queue and has not yet been assigned.

Assigned (Advanced Search, Details tab, Claim Review Queue)

• Definition: The date/time the claim reviewer is assigned.

Accepted (Details tab, Claim Review Queue)

• Definition: The date/time the claim review is accepted by the reviewer. You update this status in the Details tab.

Rejected (Details tab, Claim Review Queue)

• Definition: The date/time the claim review is rejected by the reviewer. You update this status in the Details tab.

Completed (Advanced Search, Details tab, Claim Review Queue)

• Definition: The date/time the claim review is completed. You update this status in the Details tab.

Closed (Claim Review Queue filter)

• Definition: The claim review assignment is completed or rejected. You can filter for open or closed claim reviews in the Claim Review Queue Filter.